Customer Service Manager
Yuma, AZ Yuma, AZ Full-time Full-time $31,200 - $45,000 a year $31,200 - $45,000 a year 8 days ago 8 days ago 8 days ago
Job Description:
Customer Service Manager Duties:
- Oversee and manage the customer service team to ensure excellent service delivery - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Train and coach customer service representatives on best practices - Monitor and analyze customer service metrics to identify areas for improvement - Collaborate with other departments to resolve customer issues and improve overall customer experience - Maintain accurate customer records and documentation - Stay updated on industry trends and market conditions to provide informed recommendations
Qualifications:
- Strong organizational and administrative skills - Excellent phone etiquette and communication skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficient in basic math calculations - Knowledge of market trends and pest control is a plus - Strong time management skills to prioritize tasks effectively
Benefits:
- Competitive salary based on experience - Health insurance coverage - Paid time off If you are a motivated individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Customer Service Manager.
Job Type:
Full-time Pay:
$31,200.
00 - $45,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work Location:
In person Duties:
- Oversee and manage the customer service team to ensure excellent service delivery - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Train and coach customer service representatives on best practices - Monitor and analyze customer service metrics to identify areas for improvement - Collaborate with other departments to resolve customer issues and improve overall customer experience - Maintain accurate customer records and documentation - Stay updated on industry trends and market conditions to provide informed recommendations.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Customer Service Manager Duties:
- Oversee and manage the customer service team to ensure excellent service delivery - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Train and coach customer service representatives on best practices - Monitor and analyze customer service metrics to identify areas for improvement - Collaborate with other departments to resolve customer issues and improve overall customer experience - Maintain accurate customer records and documentation - Stay updated on industry trends and market conditions to provide informed recommendations
Qualifications:
- Strong organizational and administrative skills - Excellent phone etiquette and communication skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficient in basic math calculations - Knowledge of market trends and pest control is a plus - Strong time management skills to prioritize tasks effectively
Benefits:
- Competitive salary based on experience - Health insurance coverage - Paid time off If you are a motivated individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Customer Service Manager.
Job Type:
Full-time Pay:
$31,200.
00 - $45,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work Location:
In person Duties:
- Oversee and manage the customer service team to ensure excellent service delivery - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Train and coach customer service representatives on best practices - Monitor and analyze customer service metrics to identify areas for improvement - Collaborate with other departments to resolve customer issues and improve overall customer experience - Maintain accurate customer records and documentation - Stay updated on industry trends and market conditions to provide informed recommendations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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