Customer Service Specialist
NW Natural Water of Arizona LLC NW Natural Water of Arizona LLC Yuma, AZ Yuma, AZ Full-time Full-time $16 an hour $16 an hour 3 hours ago 3 hours ago 3 hours ago To perform specialized work in a centralized utilities customer services office received and processing billing for water and wastewater services; to process requests for and respond to issues related to residential and commercial utility services.
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
Provide customer service by telephone, email, letter, or at the counter regarding utility services, rates structures and payments; receive payments, reconcile money and issue receipts; research and respond to customer service complaints and billing questions; explain utility services including usage and conservation tips, and billing and collection policies to customers.
Ability to multi-task with interruptions while maintaining a professional demeanor.
Receive, process and document customer utility payments and fees.
Establish and maintain customer accounts; monitor and ensure the accuracy of account information on a continuing basis; process requests for the start, cancellation and/or change of service.
Handle initial complaints from customers, some of whom may be irate or difficult; route the customer to the appropriate person if additional action is necessary.
Obtain required information from customers to begin or discontinue services; verify deposit information on orders.
Build and maintain positive working relationships with co-workers, other employees and the public using principles of good customer service.
Perform related work as required.
MINIMUM
Qualifications:
Knowledge of:
Modern office procedures, methods and computer equipment.
Basic mathematical calculations.
English usage including grammar, spelling, and punctuation.
Principles of customer service.
Techniques for cash handling and reconciliation.
Specific industry and Utility information, policies, and procedures.
Special programs such as rebates and community financial assistance resources.
Utility financial record keeping policies and procedures.
Ability to:
Learn pertinent local State and Federal laws, codes, ordinances, county functions, policies, rules and regulations.
On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
On a continuous basis, know and understand all aspects of the job.
Deal effectively and tactfully with the public.
Listen, interpret, and effectively handle customer inquiries and complaints.
Follow oral and written instructions.
Handle cash and financial records and information.
Input and obtain data from an on-line computer system.
Maintain confidentiality of a wide range of sensitive information.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Respond to and assist in resolving difficult and/or sensitive inquiries and problems related to utility billing issues.
Experience:
One year of clerical experience performing duties involving customer service and the cash handling.
Equivalent to the completion of the twelfth (12th) grade, GED, or higher level degree; supplemental course work in accounting, office management, computer science or related field is desirable.
Valid Arizona driver's license Competitive benefit package:
Company pays 75% of the premiums for employee and dependents for medical, dental & vision.
Company pays 100% of the premiums for Life, LTD & STD.
Matching 401k and employee stock purchase program.
Pay:
$16.
00 hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
Provide customer service by telephone, email, letter, or at the counter regarding utility services, rates structures and payments; receive payments, reconcile money and issue receipts; research and respond to customer service complaints and billing questions; explain utility services including usage and conservation tips, and billing and collection policies to customers.
Ability to multi-task with interruptions while maintaining a professional demeanor.
Receive, process and document customer utility payments and fees.
Establish and maintain customer accounts; monitor and ensure the accuracy of account information on a continuing basis; process requests for the start, cancellation and/or change of service.
Handle initial complaints from customers, some of whom may be irate or difficult; route the customer to the appropriate person if additional action is necessary.
Obtain required information from customers to begin or discontinue services; verify deposit information on orders.
Build and maintain positive working relationships with co-workers, other employees and the public using principles of good customer service.
Perform related work as required.
MINIMUM
Qualifications:
Knowledge of:
Modern office procedures, methods and computer equipment.
Basic mathematical calculations.
English usage including grammar, spelling, and punctuation.
Principles of customer service.
Techniques for cash handling and reconciliation.
Specific industry and Utility information, policies, and procedures.
Special programs such as rebates and community financial assistance resources.
Utility financial record keeping policies and procedures.
Ability to:
Learn pertinent local State and Federal laws, codes, ordinances, county functions, policies, rules and regulations.
On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
On a continuous basis, know and understand all aspects of the job.
Deal effectively and tactfully with the public.
Listen, interpret, and effectively handle customer inquiries and complaints.
Follow oral and written instructions.
Handle cash and financial records and information.
Input and obtain data from an on-line computer system.
Maintain confidentiality of a wide range of sensitive information.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Respond to and assist in resolving difficult and/or sensitive inquiries and problems related to utility billing issues.
Experience:
One year of clerical experience performing duties involving customer service and the cash handling.
Equivalent to the completion of the twelfth (12th) grade, GED, or higher level degree; supplemental course work in accounting, office management, computer science or related field is desirable.
Valid Arizona driver's license Competitive benefit package:
Company pays 75% of the premiums for employee and dependents for medical, dental & vision.
Company pays 100% of the premiums for Life, LTD & STD.
Matching 401k and employee stock purchase program.
Pay:
$16.
00 hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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